Shipping Policy
Shipping Policy
Thank you for shopping with us at MODJL. We offer worldwide shipping from our location in Antwerp, Belgium. This shipping policy outlines our guidelines for shipping and delivery.
1. Shipping Options and Costs
a. Shipping Options. We offer a range of shipping options to suit your needs, including standard and express shipping.
b. Shipping Costs. Shipping costs are calculated based on the weight and destination of your order. You can view the shipping cost at checkout before placing your order.
2. Delivery Times
a. Processing Time. We aim to process and ship your order within 2 business days of receiving your payment.
b. Shipping Time. Shipping time depends on the shipping option you choose and the destination of your order. Standard shipping typically takes 10-14 business days, while express shipping typically takes 5-7 business days. Please note that delivery times may be affected by customs clearance and other factors beyond our control.
3. Tracking Your Order
a. Tracking Number. Once your order has been shipped, we will send you a tracking number by email.
b. Tracking Information. You can track your order by visiting the carrier's website and entering your tracking number. Please note that it may take up to 2 business days for tracking information to be available.
4. Customs and Import Duties
a. Customs Clearance. Your order may be subject to customs clearance and import duties, which are the responsibility of the customer.
b. Customs Forms. We will provide all necessary customs forms and documentation for international shipments.
5. Shipping Restrictions
a. Restricted Items. We do not ship items that are prohibited by law or carrier restrictions.
b. Restricted Locations. We may not be able to ship to certain locations due to carrier restrictions or other factors beyond our control.
6. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at hello@modjl.eu. We are happy to assist you in any way we can.
By making a purchase with us, you agree to abide by the terms and conditions of this shipping policy. We reserve the right to modify or amend this policy at any time.
Customs
Nevertheless, MODJL is not responsible for any customs fees or duties incurred on international shipments outside the European Union as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you. A helpful link to calculate how much you will be charged for customs depending on your country is dutycalculator.com.
Please note, however, even with these shipping methods, transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us at hello@modjl.eu